Privacy Policy

Last Updated: 1 January 2026

1. Introduction

This Privacy Policy (the "Policy") describes how jp108 (the "Platform", "we", "us", or "our") collects, uses, discloses, stores, and protects the personal information of users (the "User", "Player", "you", or "your") who access and use our online gaming services. By registering an account on jp108, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

jp108 operates in accordance with international data protection standards and applicable privacy laws. We are committed to maintaining the confidentiality, integrity, and security of your personal information and to providing transparency about our data practices. This Policy applies to all personal information collected through our website, mobile applications, customer support channels, and any other digital touchpoints associated with the jp108 brand.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account on jp108, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality as they appear on your government-issued identification documents.
• Contact Information: Email address, mobile phone number, and residential address including street, city, postal code, and country (Indonesia).
• Account Credentials: Username, password, and security questions/answers that you create during registration.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja account details), and transaction history including deposits, withdrawals, bets, and winnings.
• Verification Documents: Copies of government-issued ID (KTP, passport, driver's license), proof of address (utility bills, bank statements), and selfie photographs holding your ID for Know Your Customer (KYC) compliance.
• Communication Records: Any correspondence you send to us via email, live chat, WhatsApp, or other support channels, including the content of your messages and attached files.

2.2 Information We Collect Automatically

When you access and use the jp108 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, and unique device identifiers.
• Connection Information: IP address, Internet Service Provider (ISP), geographic location data (country, region, city derived from IP address), and time zone.
• Usage Data: Pages visited, features accessed, time spent on each page, clickstream data, referral source (how you arrived at jp108), search queries, and interaction patterns with games and betting markets.
• Transaction Logs: Complete records of all deposits, withdrawals, bets placed, bet outcomes, bonus claims, and account balance changes, including timestamps and transaction amounts in Indonesian Rupiah (IDR).
• Cookies and Similar Technologies: We use cookies, web beacons, local storage, and similar tracking technologies to remember your preferences, authenticate your session, analyze site traffic, and deliver personalized content. For more information, see Section 8 below.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Verification of transaction details from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Third-party KYC and anti-fraud services that validate your identity documents and check for duplicates or fraudulent accounts.
• Marketing Partners: Aggregate demographic and interest data from advertising networks (only if you arrived at jp108 through a referral link or marketing campaign).

3. How We Use Your Information

jp108 uses your personal information for the following purposes:

• Account Management: To create and maintain your user account, authenticate your identity, and enable you to access Platform features.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR), and to maintain accurate transaction records.
• Compliance and Verification: To verify your age (21+ requirement), identity, and residency status in Indonesia as required by our Terms & Conditions and applicable regulations. To comply with Know Your Customer (KYC), anti-money laundering (AML), and counter-terrorism financing (CTF) obligations.
• Customer Support: To respond to your inquiries, troubleshoot technical issues, resolve disputes, and provide assistance via live chat, email, WhatsApp, or other support channels.
• Service Improvement: To analyze usage patterns, identify bugs and performance issues, conduct A/B testing, and enhance the overall user experience on the jp108 Platform.
• Marketing and Promotions: To send you promotional offers, bonus announcements, VIP program updates, and newsletters via email or SMS (only if you have opted in to receive marketing communications). You may opt out at any time.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activity, collusion, bonus abuse, underage gambling, money laundering, and other violations of our Terms & Conditions.
• Legal Obligations: To comply with court orders, subpoenas, regulatory requests, and other legal processes, and to enforce our rights under applicable laws.
• Responsible Gaming: To monitor your gambling behavior, enforce deposit limits, loss limits, and self-exclusion requests, and to identify and assist users who may be experiencing problem gambling.

4. Legal Basis for Processing

We process your personal information under the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (i.e., to provide gaming services as outlined in our Terms & Conditions).
• Legal Obligation: Processing is required to comply with applicable laws, including KYC, AML, CTF, age verification, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, service improvement, and direct marketing (where not overridden by your privacy rights).
• Consent: For certain uses (e.g., optional marketing communications, non-essential cookies), we rely on your explicit consent, which you may withdraw at any time.

5. How We Share Your Information

jp108 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, including payment processors (banks and e-wallet providers), KYC verification providers, cloud hosting services, customer support platforms, email delivery services, and data analytics tools. These providers are contractually bound to protect your data and use it only for the purposes we specify.
• Game Providers: Casino game studios, live dealer providers, and sportsbook data feeds that power the games and betting markets on jp108. These providers may receive limited usage data (e.g., bets placed, game outcomes) to operate their services, but they do not have access to your full personal profile or financial details.
• Regulatory Authorities: Government agencies, licensing bodies, and law enforcement authorities in Indonesia or other jurisdictions, if required by law or if we believe in good faith that disclosure is necessary to comply with legal obligations, prevent fraud, or protect the rights and safety of jp108, our users, or the public.
• Legal and Professional Advisors: Lawyers, accountants, auditors, and other professional advisors who assist us with legal compliance, dispute resolution, and business operations, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or corporate restructuring, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

We do not share your personal information with any third party unless one of the above conditions applies. All third-party service providers are required to maintain appropriate data security measures and to use your information only for the specific purposes we authorize.

6. Data Security

jp108 takes data security very seriously. We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols with 256-bit encryption.
• Secure Storage: Personal information is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Access Controls: Only authorized jp108 personnel and service providers with a legitimate business need have access to your personal information, and all access is logged and monitored.
• Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and remediate potential weaknesses in our systems.
• Employee Training: All jp108 staff members receive training on data privacy, security best practices, and confidentiality obligations.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your account lifetime and for up to 7 years after account closure to comply with financial record-keeping and legal obligations.
• Transaction Records: Retained for a minimum of 7 years to comply with AML, tax, and auditing requirements.
• KYC Documents: Retained for 7 years after your last transaction or account closure, as required by international AML regulations.
• Support Communications: Retained for up to 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you opt out of marketing communications or for up to 2 years of inactivity, whichever comes first.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal policies.

8. Cookies and Tracking Technologies

jp108 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that enable us to recognize your browser, remember your preferences, and analyze site usage. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function properly, including session authentication, security features, and load balancing. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences (language, currency, layout settings) to provide a personalized experience.
• Analytics Cookies: Collect aggregate data on site traffic, user behavior, and performance metrics to help us improve the Platform.
• Marketing Cookies: Track your interaction with promotional content and advertisements (only if you have opted in). Used to measure campaign effectiveness and deliver relevant offers.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the Platform. For more information on how to control cookies, visit your browser's help documentation.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You may request that we delete your personal information, subject to legal and contractual retention obligations.
• Right to Restriction: You may request that we limit the processing of your personal information in certain circumstances.
• Right to Data Portability: You may request that we provide your personal information in a structured, machine-readable format for transfer to another service.
• Right to Object: You may object to the processing of your personal information for direct marketing or other purposes based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time (though this will not affect the lawfulness of processing prior to withdrawal).

To exercise any of these rights, please contact us at [email protected] or via live chat. We will respond to your request within 30 days. Please note that we may need to verify your identity before fulfilling your request.

10. International Data Transfers

jp108 operates internationally, and your personal information may be transferred to, stored in, and processed in countries outside of Indonesia, including jurisdictions that may not provide the same level of data protection as your home country. By using the Platform, you consent to the transfer of your information to these countries. We ensure that all such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards (such as standard contractual clauses) are in place to protect your information.

11. Children's Privacy

jp108 is strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to jp108 should contact us immediately.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting on this page, and the "Last Updated" date at the top will be revised accordingly. We encourage you to review this Policy periodically to stay informed about how we protect your information. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the jp108 Platform
• Support Hours: Western Indonesia Time (WIB, UTC+7)